Refund policy
Refund Policy
Our Commitment At Hohn Enterprises Auto Parts, your satisfaction is our priority. Because we work with overseas suppliers who ship directly to you, please read this policy carefully before purchasing.
Refund Eligibility We offer refunds or replacements within 30 days of delivery for items that are:
- Damaged or defective upon arrival
- Significantly different from the product description
- Lost in transit (not delivered within 45 days of order)
How to Request a Refund Email us at seanhohn@hohnenterprisesautoparts.com within 30 days of receiving your order. Please include:
- Your order number
- A clear photo or video showing the issue
- A brief description of the problem
We will respond within 2–3 business days with next steps.
Non-Refundable Items We do not accept returns or issue refunds for:
- Items that have been installed, modified, or used
- Incorrect parts ordered due to buyer error (wrong vehicle year/make/model)
- Items returned without prior authorization
No Physical Returns Required In most cases, you will not need to ship the item back. Once we verify the issue, we will issue a full refund to your original payment method or send a replacement at no charge.
Processing Time Approved refunds are processed within 5–7 business days and will appear on your original payment method.